This Privacy Policy explains how Server Management LLC ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards personal information when you use the GTrack platform and related services (collectively, the "Service"). Server Management LLC is a Delaware limited liability company with its principal place of business at 1201 N Orange St, STE 700, Wilmington, DE 19801, United States.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Service.

This Privacy Policy applies to personal information processed by us in the course of providing the Service to account holders, trial users, website visitors, and individuals whose data is uploaded to the Service by our customers.

• Data Controller: We act as the data controller for personal information you provide when you register for an account, subscribe, or communicate with us.
• Data Processor: We act as the data processor for personal information you upload or process through the Service on behalf of your own customers or end users. A Data Processing Agreement (DPA) incorporating Standard Contractual Clauses (SCCs) is available on request.

We collect three main categories of information:

We rely on the following legal bases under the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing is necessary to provide the Service and fulfill our contractual obligations.
• Legitimate Interests: Improving and securing the Service, preventing fraud, and communicating product updates.
• Legal Obligation: Compliance with tax, accounting, and regulatory requirements.
• Consent: Where required for optional cookies or marketing communications. You may withdraw consent at any time.

We use personal information to:

1. Provide, maintain, and improve the Service.
2. Create and manage your account.
3. Process transactions and send billing notices.
4. Respond to support requests and inquiries.
5. Monitor usage patterns, detect, and prevent fraud or abuse.
6. Send important administrative messages and product updates.
7. Conduct analytics and research to enhance user experience.
8. Comply with legal obligations and enforce our Terms of Service.

We do not sell personal information. We share it only in the following circumstances:

1. Service Providers: Cloud hosting, payment processors, email delivery, analytics, and customer support tools, bound by confidentiality obligations.
2. Legal Compliance: When required by law, subpoena, or court order, or to protect our rights, property, or safety.
3. Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets. We will notify you before your information becomes subject to a different privacy policy.
4. With Your Consent: If you opt in to integrations or share reports publicly.

Personal information may be processed in the United States and other countries where we or our service providers operate. We rely on SCCs, adequacy decisions, or other appropriate safeguards for transfers from the EEA, UK, or Switzerland.

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Your data will be deleted or anonymized when no longer required.

We implement technical and organizational measures, including encryption in transit, role‑based access controls, regular security audits, and vulnerability scanning, to protect information against unauthorized access, alteration, disclosure, or destruction.

Depending on your jurisdiction, you may have the right to:

1. Access your personal information.
2. Correct inaccurate or incomplete data.
3. Delete personal information.
4. Restrict or object to processing.
5. Receive a copy of your data in a portable format.
6. Withdraw consent at any time (without affecting prior processing).

To exercise these rights, contact us at [email protected]. We respond to all requests within 30 days, subject to verification of identity.

The Service is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn that a child has provided personal data, we will delete it promptly.

You may opt out of marketing emails at any time by following the unsubscribe link or contacting [email protected]. Transactional emails related to your account or the Service are not subject to opt‑out.

We may update this Privacy Policy from time to time. We will post the revised policy with a new effective date and notify you of material changes through the Service or via email. Continued use after changes constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: