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Terms of Service

Effective Date: July 1, 2025
These Terms of Service ("Terms") govern your access to and use of the GTrack platform and all related services (collectively, the "Service"). The Service is provided by Server Management LLC ("Company," "we," "us," or "our"), a Delaware limited liability company located at 1201 N Orange St, STE 700, Wilmington, DE 19801, United States.

By creating an account, purchasing a subscription, or using any part of the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Service.

1 Definitions

"Account"
means the unique credentials you create to access the Service.
"Credits"
means the usage units that allow you to run scans, reports, or other metered features within the Service.
"Content"
means all data, text, graphics, reports, and other materials provided through the Service, including User Content.
"User Content"
means any data or material that you upload or transmit to the Service.

2 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet this requirement.

3 Account Registration and Security

You must provide accurate, complete, and current information when creating your Account.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.

You must promptly notify us of any unauthorized use of your Account.

Important Restriction

You may create only one Free Service Account. Creating multiple free accounts is prohibited and may result in suspension or termination of all related accounts.

4 Subscriptions and Credits

The Service is offered on a subscription basis with usage measured in Credits. Each scan, report, or API call deducts the specified number of Credits from your balance.

Credit allowances, renewal periods, and pricing are detailed on the GTrack pricing page and may change from time to time.

Unused Credits do not roll over unless expressly stated.

5 Payments and Billing

You authorize us to charge your chosen payment method for all subscription fees, taxes, and related charges.

30‑Day Money‑Back Guarantee

Monthly subscriptions may be canceled for a full refund within 30 calendar days of the initial charge.

Annual subscriptions and lifetime (LTD) deals may also be canceled within 30 calendar days of the initial charge. We will refund the payment minus any non‑reversible payment‑processor or banking fees incurred in issuing the refund.

After the 30‑day window, fees are non‑refundable except as required by law.

Subscriptions automatically renew at the end of each billing cycle unless canceled before renewal.

You may cancel at any time through the billing settings in your Account. Cancellation prevents future charges but does not grant refunds outside the 30‑day money‑back period.

6 Free Service

We offer a Free Service tier designed to help new users evaluate GTrack.

Each new Account receives 1,000 Scan Credits and 1,500 AI Tokens at no cost.

The Free Service remains active until you have used 99% of your 1,000 Scan Credits. Once this threshold is reached, scans and AI features will stop until you upgrade to a paid plan.

The Free Service is limited to one Account per individual or organization. We may suspend or terminate additional accounts created to circumvent this limitation.

7 Usage Limits and Fair Use

We reserve the right to throttle, suspend, or terminate access if your usage materially exceeds normal patterns or interferes with the stability of the Service.

8 User Content and Data

You retain ownership of your User Content. By submitting User Content, you grant us a worldwide, non‑exclusive license to host, process, and display it for the purpose of providing the Service.

You represent that you have all necessary rights to submit the User Content and that it does not violate any laws or third‑party rights.

9 Intellectual Property

All intellectual property rights in the Service, including software, designs, and documentation, are owned by the Company or its licensors. You receive a limited, revocable, non‑transferable license to access and use the Service in accordance with these Terms.

10 Prohibited Conduct

You agree not to:

  • Resell, sublicense, distribute, or make the Service available to third parties except as expressly allowed.
  • Attempt to reverse engineer, decompile, or otherwise derive source code from the Service.
  • Use the Service for unlawful, harmful, or abusive purposes, including generating spam or violating privacy laws.
  • Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.

11 Confidentiality

Any non‑public information disclosed by either party in connection with the Service is confidential and must be protected with the same care you use for your own confidential information, and at least reasonable care.

12 Privacy and GDPR Compliance

Data Protection Compliance

We collect and process personal data in accordance with Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and applicable U.S. privacy laws.

The Company is a data controller for personal data you provide when registering and managing your Account, and a data processor for any personal data you upload or process on behalf of your own customers.

Legal Bases: We rely on (a) performance of a contract, (b) legitimate interests (such as improving the Service), (c) compliance with legal obligations, and, where necessary, (d) your consent.

Your Rights

  • Request access to your personal data
  • Request rectification or erasure of personal data
  • Restrict or object to certain processing
  • Obtain a portable copy of your data

Rights requests can be sent to [email protected].

International Transfers: Personal data may be processed in the United States. We use Standard Contractual Clauses or other valid transfer mechanisms to protect data transferred from the EEA, UK, or Switzerland.

Data Processing Agreement (DPA): Customers who process EU, UK, or Swiss personal data through the Service may request and execute our DPA, which incorporates the Standard Contractual Clauses.

For more details, please review our Privacy Policy, which forms an integral part of these Terms.

13 Third‑Party Services

The Service may integrate with third‑party products or services. We are not responsible for third‑party content, functionality, or availability. Your use of third‑party services is governed by their terms.

14 Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non‑infringement.

We do not guarantee that the Service will be uninterrupted, error‑free, or secure, nor that reports or results will be accurate or complete.

AI‑generated insights are provided for informational purposes only and should not be relied on as professional advice.

15 Limitation of Liability

To the fullest extent permitted by law, the Company, its affiliates, and their respective officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill arising out of or related to the Service or these Terms.

Our total liability for any claim arising from the Service will not exceed the greater of (a) the amount you paid for the Service during the twelve months preceding the claim or (b) one hundred US dollars.

16 Indemnification

You agree to indemnify and hold harmless the Company and its affiliates from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the Service or your violation of these Terms.

17 Suspension and Termination

We may suspend or terminate your access to the Service without notice if you violate these Terms or if your subscription payment fails. Upon termination, your right to use the Service ceases immediately and you must delete any Content obtained through the Service.

18 Modifications to the Service and Terms

We may modify the Service or these Terms at any time. We will provide notice of material changes by email or through the Service. Your continued use of the Service after the effective date of any change constitutes acceptance of the updated Terms.

19 Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any legal action or proceeding arising under these Terms must be brought exclusively in the state or federal courts located in Wilmington, Delaware, and each party submits to the personal jurisdiction and venue of those courts.

20 Dispute Resolution and Arbitration

At our sole discretion, any dispute arising out of or relating to the Service may be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The place of arbitration will be Wilmington, Delaware. Judgment on the award may be entered in any court of competent jurisdiction.

21 Export Compliance

You may not use the Service in violation of any applicable export control laws or regulations.

22 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms at any time without notice.

23 Severability

If any provision of these Terms is held to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in effect.

24 Entire Agreement

These Terms and any policies referenced in them constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements, understandings, or representations.

25 Contact Information

For questions about these Terms or the Service, please contact us at:

Contact Information

Server Management LLC
1201 N Orange St, STE 700
Wilmington, DE 19801
United States

Email: [email protected]